Refund policy

We have a 14-day return policy for selected items, which means you have 14-days days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@thecoppercraftsman.com Please note that returns will need to be sent to the Fulfilment Centre:: [C.V. Ramannagar (560093)] 



If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at  contact@thecoppercraftsman.com 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@thecoppercraftsman.com

 

Replacement & Damage Policy for Bronze/Brass thali Set

Each set is handcrafted, packed in a protective gift box, and checked before dispatch. If something goes wrong, we will make it right.

1. Damaged, defective or wrong item on arrival
If your set arrives broken, dented, cracked, or different from what you ordered, we will send a free replacement. We will pay the shipping both ways.

To claim:

  • Contact us within [24 hours] of delivery by WhatsApp at [number] or email at contact@thecoppercraftsman.com.
  • Share your order number and clear photos of the item and the outer packaging. Please also include an unboxing video where possible, with the parcel shown unopened at the start.
  • We will confirm and dispatch the replacement within 9 working days..

If a replacement is not possible, we will offer a full refund to your original payment method within [7–9] working days of confirmation.

2. Engraved (personalised) sets
Engraved sets are made to order, so we cannot accept returns or exchanges for change of mind. We will replace an engraved set at no cost if:

  • it arrives damaged, or
  • the engraving does not match the text you entered at checkout.

Please check the spelling carefully before you place the order. We cannot replace an item for a spelling error in the text you entered. 

3. What is not covered

  • Damage from drops, impact or misuse.
  • Natural darkening or patina. This is normal for copper alloys and not a defect.
  • Scratches or dulling from abrasive cleaners, dishwashers or microwaves.
  • Small variations in weight, size or finish. These come with handcrafting [within the stated tolerance of ±__%].
  • Items returned without prior approval.

5. Returns for change of mind

  •  You may return an unused, unengraved set in its original packaging within [30 days] of delivery.